Terms and Conditions
Acceptance of Terms & Conditions
These Terms & Conditions govern your use of the Mailbox Movies
Web site. By using the Mailbox Movies Web site, you accept and agree to be bound by
these Terms & Conditions. If you do not agree to these Terms & Conditions, you should not use the Mailbox Movies Web site.
Changes to Terms & Conditions
Mailbox Movies reserves the right, from time to time, with or
without notice to you, to change these Terms & Conditions at its sole
discretion. The most current version of these Terms & Conditions can be
reviewed by clicking on the "Terms & Conditions" hyperlink located
at the bottom of most pages of the Mailbox Movies Web site. The most current version of
the Terms & Conditions will supercede all previous versions. Your use of the
Mailbox Movies Web site after changes are made means that you agree to be bound by such
Membership and Billing
You can find the specific details regarding your
subscription with Mailbox Movies at anytime by clicking on the "My Account" tab, located at the top of the pages of the Mailbox Movies Web site.
Free trials are only available to new subscribers of
the Mailbox Movies service. Previous subscribers or trialists of Mailbox
Movies, DVDs365, Qflicks or
Movietrak do not qualify for a free trial. Only one free trial may be redeemed per household and
a free trial may not be combined with any other offer. You must have
internet access and a valid credit/debit card to redeem a free trial
offer. People who break this rule will be charged the monthly subscription,
without notice, for any additional trial taken.
Upon registering for your free trial, your credit card will be authorized
for approximately three months of service. No charges, however, will be
made against the card unless you do not cancel prior to the end of your
free trial period or you do not return DVDs before the end of the trial.
The free trial will end once you have rented the maximum allowed DVDs for the trial period
or at the end of the period of your trial, whichever is reached first. The DVD limit for
your trial period is displayed in the "My Account" section. You may choose to become a full member at any time during the free trial period.
We will begin billing your credit card for monthly subscription fees for the
Mailbox Movies Service once you have rented the next DVD after your maximum allowed
or your trial period has ended, whichever is reached first, unless you cancel prior to the end of your free trial and return DVDs before the end of the trial. We will continue to bill your credit card on a monthly basis for the
Mailbox Movies Service until you cancel.
You must cancel your account and return DVDs before the end of your free
trial period to avoid charges to your credit card. For instructions on how
to do this, see the section on 'cancellation' below.
Mailbox Movies reserves the right to change the free trial offer without notice.
As a subscriber to Mailbox Movies, you agree that we are permitted to charge your credit card a monthly subscription fee and any other charges you may incur in connection with your use of
Mailbox Movies. The subscription fee will be billed at the beginning of your subscription and on each monthly renewal thereafter.
If the maximum number of rentals has been reached for that subscription
period, your account will be put "on-hold". You can
then choose to wait until your next payment date before further DVDs are sent
or you can log in to your account and start the next subscription period
immediately. The maximum number of rentals for a
subscription period is shown in the package information section and also in
the "My Account" section. We will automatically charge your credit card each month on or after the calendar day corresponding to the commencement of your
membership unless you choose to start the next subscription period earlier. All fees and charges are non-refundable. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiry date, you may edit your credit card information by clicking on the "My Account" button, available at the top of most pages of the
Mailbox Movies Web site. If you have not cancelled your subscription and your credit card expires we reserve the right to automatically change the expiration date on your credit card.
A discounted annual membership is available for each
subscription package. The fee is charged for one year's subscription in
advance. We do not provide refunds or credits for any partial annual subscription
Your Mailbox Movies subscription will be automatically renewed
each month. For your convenience, we will charge the
regular subscription fee to the credit card you provide to us during registration (or to a different credit card if you change your account information). Your membership will automatically renew for successive
periods' subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate
it, or you choose to start the next subscription period earlier having rented
the maximum allowed for the period. You must cancel your membership before it renews in order to avoid billing of subscription fees to your credit card.
Expired or Invalid Credit Cards
The terms we agree with you are dependent on a valid
credit card being available for charging each month. Should your credit
card expire, or reach its credit limit, we send you a reminder to that
If you do not update your card details and continue to keep your rented
disks you will be charged at the rate of £1.50 per day for each disk not
returned. This is to allow us to continue to provide a high level of
service to other members.
If you have any difficulties with your credit limit, then we advise you to
freeze your account (disks must be returned before freezing takes effect)
and unfreeze when funds become available.
In all circumstances you must return disks to us when you are failing to
make payment, to avoid unnecessary charges and potential legal action.
Delivery and Return of DVDs
We currently use the Royal Mail, first-class postage
prepaid, to deliver and return the DVDs you have selected to view. Actual
delivery times may vary for you depending on (i) our stock availability,
(ii) your delivery address, (iii) when you make your selection and (iv)
circumstances impacting delivery by the Royal Mail. Any delays in the
Royal Mail delivery times are outwith the control of Mailbox Movies. Mailbox Movies,
therefore, is not responsible for Royal Mail postal delays or misdirected
mail.It is your responsibility to ensure that
your address has been entered correctly, including your postcode. If
you change address, you must update your address details in My Account
to ensure that no DVDs are sent out to the wrong address. Please
ensure this is done before you move as you will be liable for any DVDs
posted to the wrong address. You may wish to use our Freeze facility
during your move.
You agree to treat the DVDs and their associated
packaging with the utmost care at all times. You agree that you may need
to compensate Mailbox Movies for any DVD lost or returned in an unacceptable
condition (beyond reasonable wear and tear) - and that you allow Mailbox Movies
to charge such compensation to your credit card. We will notify you of any
such charges. Should a member withhold payment and fail to return DVDS
when requested, then Mailbox Movies will pursue the member for the cost of these
DVDs and all associated legal and recovery expenses.
DVDs Lost or Delayed in the Post
If a DVD is delayed or lost in the post this should be reported using Report a Problem on the website. If the DVD has been lost in return, a form declaring postal loss will be
sent to you for completion. A receipt of posting should be attached if this was obtained from a Post Office when the DVD was returned.
If you have been affected by a postal delay or loss we recommend that you obtain
a receipt of posting for any further DVDs returned by you. A receipt of posting
must be attached to the form declaring postal loss for second or
subsequent losses. For any DVD reported missing, the form declaring
postal loss must be returned within 7 days, otherwise you will be charged the
full recommended retail price of the DVD. Any fraudulent declarations will
result in termination of your account and immediate and full prosecution.
As noted above, you may cancel your subscription to Mailbox Movies
at anytime. It is essential to cancel your membership no later than the
day before your next payment date, so that you are not charged for a
month's membership, and before returning your last DVD so that we do not
It is also essential to cancel via the web site to
ensure that your payments are ceased in the proper manner. Please note the
onus is on you to cancel.
To cancel, click the "My Account" tab and
follow the instructions under the heading "Cancel My
Membership." We do not provide refunds or credits for any partial
monthly or annual subscription periods. Upon cancellation, you must return any
outstanding DVDs to Mailbox Movies prior to your next payment date, getting a receipt of
posting as proof of return. If the DVDs
are returned after your next payment date you will be charged for the next
month's subscription (We allow 2 days to compensate for any postal
delay). Failure to return such DVDs will result in your credit card being
billed for such items. If we have sent a DVD to you that you have not
received, you must notify Mailbox Movies of this within 7 days of it being
dispatched and before cancelling, otherwise you will be billed for the
You are responsible for maintaining the confidentiality of
your account and password and for restricting access to your computer. In order
to provide you with an easy-to-use service, Mailbox Movies will place a 'cookie' (a
small text file) on any computer you use to access the Mailbox Movies Web site. When
you revisit the Mailbox Movies web site, this cookie will enable us to recognize you as
the account holder and provide you with direct access to your account without
requiring you to retype any password or other user identification.
Disclaimers of Warranties and Limitations on Liability
The Mailbox Movies Web site and its contents are provided "as
is" and we make no representations or warranties of any kind with respect
to the Mailbox Movies Web site or its contents. We assume no liability or
responsibility for any errors or omissions in the content of the Mailbox Movies Web
site, any failures, delays, or interruptions in the shipment of DVDs, delivery
of any content contained on the Mailbox Movies Web site, any losses or damages arising
from the use of the content provided on the Mailbox Movies Web site, or any conduct by
users of the Mailbox Movies web site. We reserve the right to deliver DVDs at our sole
discretion. We disclaim all representations and warranties, including, for
example, warranties of merchantability, fitness for a particular purpose, and
non-infringement. In addition, we do not represent or warrant that the
information accessible via our site is accurate, complete or current.
In no event shall Mailbox Movies, its shareholders, directors, officers, or employees
be liable (jointly or severally) to you for any special, incidental, indirect or
consequential damages of any kind, or any damages whatsoever resulting from loss
of use, data or profits, whether or not advised of the possibility of damage,
and on any theory of liability, arising out of or in connection with the use or
performance of this information. If any applicable authority holds any portion
of this section to be unenforceable, then liability will be limited to the
fullest possible extent permitted by applicable law.
You may use any Mailbox Movies DVDs for your personal use (and
that of your family and friends) only at the address shown on your account.
Commercial exploitation or copying of our DVDs is not permitted.
All content included on the Mailbox Movies Web site, including text, graphics,
logos, designs, photographs, button icons, images, audio/video clips,
digital downloads, data compilations, and software, is the property of Mailbox Movies or its suppliers and is protected by United Kingdom and international
copyright laws. The compilation of all content on this site is the
exclusive property of Mailbox Movies and protected by U.K. and international
copyright laws. They should not be reproduced or used without express
written permission from Mailbox Movies.
You may not sell, lease, lend, license, hire out for any reward, use in a
manner inconsistent with the rights of the copyright owners or
commercially exploit any of Mailbox Movies DVDs in any way, at any time.
You agree not to make any unauthorised copies of any Mailbox Movies DVDs.
Entertainment and Web Site Content
We distribute film, television, and other audio-visual
entertainment. In addition, the Mailbox Movies Web site allows you and other third
parties to post reviews or comments concerning the entertainment distributed by
us. Any opinions, advice, statements, services, offers, or other information
that constitutes part of the content expressed or made available by third
parties on the Mailbox Movies Web site are those of the respective authors or producers
and not of Mailbox Movies or its shareholders, directors, officers, or employees. Under
no circumstances shall Mailbox Movies or its shareholders, directors, officers,
directors, or employees be held liable for any loss or damage caused by your
reliance on information obtained through the Mailbox Movies Web site. It is your
responsibility to evaluate the information, opinion, advice, or other content
available through the Mailbox Movies Web site.
We permit you to post reviews on the Mailbox Movies Web site in accordance with the
procedures established on the Mailbox Movies Web site and provided that the content is
not illegal, obscene, libellous, threatening, defamatory or otherwise
objectionable to us. In posting such content, you agree not to use a false
e-mail address or otherwise mislead us or others regarding the origin of such
content. We do not regularly review the content posted on the Mailbox Movies Web site;
however, we reserve the right to remove or edit such content at anytime without
Use of Information Submitted
Mailbox Movies is free to use any comments, information, ideas,
concepts, reviews, or techniques contained in any communication you may send to
the Mailbox Movies Web site without further compensation, acknowledgement or payment to
you for any purpose whatsoever including, but not limited to, developing,
manufacturing and marketing products and creating, modifying or improving the Mailbox Movies
Web site or other Web sites. Furthermore, by posting any information on our
site, you grant us a nonexclusive, royalty-free license to display, use,
reproduce or modify that information.
Your Conduct on the Mailbox Movies Web Site
By accessing the Mailbox Movies Web site, you agree not to upload,
post, email or otherwise send or transmit any material that contains software
viruses or any other computer code, files or programs designed to interrupt,
destroy or limit the functionality of any computer software or hardware or
telecommunications equipment associated with the Mailbox Movies Web site. You also
agree not to interfere with the servers or networks connected to the Mailbox Movies Web
site or to violate any of the procedures, policies or regulations of networks
connected to the Mailbox Movies Web site, the terms of which are incorporated herein.
You also agree not to impersonate any other person while using the Mailbox Movies Web
site, conduct yourself in a vulgar or offensive manner while using our service,
or use the Mailbox Movies Web site for any unlawful purpose.
Limitations on Use
You must be 18 years of age or older to use the Mailbox Movies
service. Unless otherwise specified, the content on the Mailbox Movies Web site is for
your personal and non-commercial use and we grant you a limited license to
access the Mailbox Movies Web site for that purpose. You may not download (other than
through page caching necessary for personal use), modify, copy, distribute,
transmit, display, perform, reproduce, duplicate, publish, license, create
derivative works from, or offer for sale any information contained on, or
obtained from, the Mailbox Movies Web site without our express written consent. Any
unauthorized use of the Mailbox Movies Web site or its contents will terminate the
limited license granted by us.
Right to Terminate
We reserve the right to terminate or restrict your use of
our service, without notice, for any or no reason whatsoever. One reason that we
may do so is if we believe that you are in breach of any obligation under these
terms, including, in particular the section headed 'Commercial Exploitation'. In
the event that we do so we will give you seven days to return our DVDs and
failure to return these DVDs will incur charges, as described under
Terms and Conditions last updated 18 May 2005.
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